The role and impact of customer service and technical support in the life science market has changed. At many companies, customer service and technical support activities traditionally lacked the glamour associated with developing innovating new technologies and products for research. Today, however, competitive forces, technological advances and heightened customer expectations have propelled service and support […]
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BioInformatics, part of the Science and Medicine Group, is the leading research and advisory firm serving the life science and diagnostic industries. Our expertise includes primary quantitative and qualitative research in addition to secondary research and published reports. We own a proprietary, international community of more than 55,000 scientists and biomedical researchers to provide insights that grow businesses and move markets. Our multi-disciplinary team is comprised of industry veterans, market research experts, and survey statisticians.