Description
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BioInformatics LLC’s market study, Customer Service and Technical Support for Life Science Products: Customer Preferences (11-002) was designed to quantify scientists’ opinions as to how well supplier customer service departments are meeting expectations. Divided into two service categories—customer service and technical support—this primary research report outlines scientists’ experiences with regards to complaint resolution, channels selected to communicate problems (e.g., telephone, website complaint forms, live chat, non-vendor online resources etc.) and degree of satisfaction with a variety of help-desk, call center and online service attributes. Additionally, major suppliers are benchmarked to identify which companies are providing superior service, and which suppliers are failing to live up to the level of service that scientists’ demand.
Companies Included in this report:
AB Sciex (Danaher)
Affymetrix
Agilent Technologies
Applied Biosystems (Life Technologies)
BD Biosciences
Beckman Coulter
Bio-Rad Laboratories
Caliper
Cell Signaling Technologies
Corning Life Sciences
Dharmacon (Thermo Fisher Scientific)
EMD Biosciences (Merck Biosciences)
Eppendorf
Eurogentec
Fermentas
Fisher Scientific (Thermo Fisher Scientific)
GE Healthcare
Illumina
Invitrogen (Life Technologies)
Leica Microsystems (Danaher)
Luminex
Millipore (EMD Millipore)
Molecular Devices (Danaher)
New England Biolabs
Pacific Biosciences
Pall Life Sciences
PerkinElmer Life and Analytical Sciences
Pierce (Thermo Fisher Scientific)
Promega
Qiagen
R&D Systems
Roche Applied Science
Sigma-Aldrich
Takara Bio
Thermo Scientific (Thermo Fisher Scientific)
VWR Scientific Products
Waters
