A Survey of 118 LAM Users Laboratory asset management (LAM) is an enterprise-level service that has become an important component of large, multinational companies maintaining accurate appraisals of their lab assets. LAM services go beyond instrument upkeep and include utilization monitoring, workflow optimization, regulatory compliance and other consulting services. Service still remains a way to […]
Historically, instrument manufacturers viewed service as a way to improve customer satisfaction and loyalty, often at the expense of the manufacturer. Nowadays, there are a plethora of value-added service options such that service has become a revenue generator and profitable business area. With efforts being made to create lean labs, laboratories are outsourcing instrument service […]
Exploring customers' experience with solving non-technical and technical problems, and their preferences when contacting life science suppliers' support departments.
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