PLEASE NOTE: The Interactive Online Access also includes the company-wide PDF report. In addition to the PDF, this gives users access to an online deliverable that allows for additional data breakouts and cross-tabs, such as biotech vs. academic respondents, regional segmentation, etc. These custom graphs can be easily exported. Report Highlights: The scope of this study […]
A Survey of 118 LAM Users Laboratory asset management (LAM) is an enterprise-level service that has become an important component of large, multinational companies maintaining accurate appraisals of their lab assets. LAM services go beyond instrument upkeep and include utilization monitoring, workflow optimization, regulatory compliance and other consulting services. Service still remains a way to […]
April 2016 | Strategic Directions Intl | 114 Pages
Historically, instrument manufacturers viewed service as a way to improve customer satisfaction and loyalty, often at the expense of the manufacturer. Nowadays, there are a plethora of value-added service options such that service has become a revenue generator and profitable business area. With efforts being made to create lean labs, laboratories are outsourcing instrument service […]
Exploring customers' experience with solving non-technical and technical problems, and their preferences when contacting life science suppliers' support departments.
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BioInformatics and our SDi division combine to form the leading research and advisory firm serving the life science, diagnostic and analytical instrument industries. Our expertise includes assessing the size and attractiveness of markets, optimizing product configurations and pricing, validating corporate acquisitions, measuring customers’ brand loyalty, and evaluating brand strength and positioning. Our multi-disciplinary team is comprised of industry veterans, market research experts, and survey statisticians.