customer service technical support

The role and impact of customer service and technical support in the life science market has changed. At many companies, customer service and technical support activities traditionally lacked the glamour associated with developing innovating new technologies and products for research. Today, however, competitive forces, technological advances and heightened customer expectations have propelled service and support […]

This year marks the 30th anniversary of the publication of SDI’s first Global Assessment Report in December of 1989. This was our first attempt to provide a comprehensive look at the entire analytical instrument industry. The spiral-bound tome weighed in at a trim 136 pages plus appendices. Over the ensuing 30 years, we have expanded […]

BioInformatics Inc. is frequently called upon by clients to explore the market for instruments and equipment used in bioprocessing. In our conversations with scientists we’ve come to learn why innovations occur at such a slow pace in bioprocessing and drug development despite the rate of technological and scientific advancements. Biotechnology and electronics are two high-tech […]

Continuous manufacturing has greatly benefited consumer societies. Assembly lines are obvious examples for discrete manufacturing, while process industries rely on automation to transform raw materials into products continuously, without stopping even for the next process step. For the expression of therapeutic proteins, continuous upstream processing involves culturing cells within a bioreactor based on hollow fiber […]

Single-use or disposable biomanufacturing replaces stainless steel tanks, bioreactors, and plumbing with plastic, to provide flexibility, agility, and speed to the production of therapeutic proteins. A recent market study estimates demand for for Single Use Upstream Processing to grow at up to 15% per year through 2021, when demand will reach $3.7 billion.. As disposable processing worked […]

Single-use or disposable biomanufacturing replaces stainless steel tanks, bioreactors, and plumbing with plastic, to provide flexibility, agility, and speed to the production of therapeutic proteins. A recent market study estimates demand for for Single Use Upstream Processing to grow at up to 15% per year through 2021, when demand will reach $3.7 billion. As disposable processing worked […]

This year, AACR took place in Atlanta, Georgia, at the Georgia World Congress Center from March 29 to April 3. The conference brought together 21,000 scientists and life science professionals, and 533 exhibiting companies. Sessions not only covered the newest clinical and translational research, but also how AI and machine learning are improving our ability […]