News: AACC’s Hottest Trends
What were the hottest technology trends in the Clinical Lab Expo at this week’s American Association for Clinical Chemistry (AACC) meeting? LabPulse.com talked to Bruce Carlson, publisher of market research firm Kalorama Information, about what grabbed the attention of attendees in Anaheim.
See the full interview here.
New Release: Benchmarking for 2019: Understanding the Life Science Customer Experience
An excellent customer experience is key to both maintaining relationships with current customers, as well as building and expanding new relationships with potential customers. This report offers in-depth analysis across three waves (years: 2016, 2018, and 2019) of customer experience benchmarking, tracking the performance of 27 different suppliers and allowing for analysis of how suppliers’ strategies have impacted customer experience scores over time and how they compare to other suppliers over time.
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Tool Kit: What You May Have Missed at AACC
Our colleagues at Kalorama Information attended the American Association of Clinical Chemistry in Anaheim this year. They analyzed products and trends, interviewed vendors and experts and have highlighted some of the emerging technology
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Blog: Where Can You Improve your Life Science Customer Experience?
From when they first enter your website, to placing an order through a sales rep, to using technical support when setting up a new system — every time a scientist interacts with your company a branding opportunity presents itself. A dedicated customer experience program has a formal strategy to engage and satisfy, not merely serve. Here at BioInfo, we have been studying these patterns and changes for over three years.
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Trending from Instrument Business Outlook: Illumina Co-founder Dr. David R. Walt Talks Diagnostics at AACC 2019
Kicking off the American Association of Clinical Chemistry’s (AACC) 71st annual conference, Sunday August 4th’s plenary session featured the 2019 winner of AACC’s Wallace H. Coulter Lectureship Award, David R. Walt, PhD, of the Harvard Medical School & Wyss Institute for Bioinspired Engineering at Harvard University. In his talk, entitled “Biomarker Discovery: From Technology Development to Clinical Applications,” Dr. Walt told two “stories of technology development” that illustrate….
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